Shipping Policy

All orders placed on HASTO are processed, quality-checked, and dispatched within 24 to 48 hours from order placement.

Our daily shipping cut-off time is 2:00 PM IST, Monday through Saturday. Orders received after this threshold or on national holidays/Sundays will be queued for dispatch on the next standard operational day.

Our courier partners will make a maximum of three (3) delivery attempts to reach you at the specified address. After three unsuccessful attempts or if the address coordinates are unreachable, the package is flagged as RTO.

In the event of an RTO caused by customer negligence (such as incorrect contact details or refusal of delivery), HASTO reserves the right to charge shipping or administrative fee to cover the re-dispatch costs.

All HASTO items are packaged in tamper-evident packaging and are fully insured against transit loss or damage.

If your package arrived torn, open, or physically damaged, do not accept the delivery from the courier. Take photographs of the packaging and report the incident immediately to hastoecommerce@gmail.com within 24 hours so we can file an insurance claim and issue a replacement.

To maintain high dispatch speeds, our fulfillment processes are fully automated. Shipping details cannot be modified once an order has been handed over to the courier partner.

If you have entered incorrect address coordinates, please contact customer care within 2 hours of placing your order. We cannot be held liable for delivery errors resulting from inaccurate coordinates.

HASTO Fashion works with top-tier courier networks but cannot be held liable for delivery delays caused by circumstances beyond our control. This includes extreme weather events, local lock-downs, strikes, natural disasters, or technical logistics outages.